Cosmic Global - Notice history

Around 5-10 minutes ago our internal monitoring detected one of our switches in Dallas was entering into a failed state. We immediately began trying to recover the switch. We have a technician en route, and we will update again shortly. This will not effect everyone, just clients specifically connected to this switch. We will update shortly.

We are aware and investigating.

We have implemented a remedy to fix this. We do not believe there to be any further issues, but we are monitoring for such.

We are aware of the traffic blip for majority of Europe, and have already implemented a fix.

We apologize for any inconvenience caused, and we do not expect there to be any further issues from this.

NTT Maintenance in Reston, VA caused an outage early this morning for approx. 30 minutes.

The start time of the maintenance was 06:00 UTC and the end time was 07:15 UTC. The outage occurred in the middle of this.

We're working with NTT to figure out why we did not receive notification of this maintenance, and why there was severe impact from this maintenance.

Apologies for any inconvenience.

Early this morning around 03:15 EST / 07:15 UTC, GTT had begun planned maintenance in the Dallas area. This planned maintenance was not supposed to have an effect on our services, but it unfortunately did affect clients traffic in the Dallas area.

The total maintenance period was from 07:00 to 11:00 wait an impact period in the first 90 minutes.

The total downtime we recorded lasted around 8 minutes from 07:15 UTC to 07:23 UTC. We do not expect there to be any further issues. If there are any more planned maintenances, we will be sure to work with GTT to get proper details of how we will be affected by them.

We apologize for the inconvenience.

We have located the issue in the Evoque datacenter, and identified that it was caused by incorrect work being completed by our internet access provider there.

We are working with the data center, and the providers to rectify this issue as quickly as possible.

We are currently, and have been aware of the reports about intermittent packet loss throughout the day, and mostly during peak times for players routing over NTT (one of our upstreams).

NTT has confirmed the issue to be on their end, and have said it's due to a major subsea cable outage causing this issue in numerous locations. They have said their estimated time for resolution will be on the 25th (Friday). We've been in contact with them daily, and will continue to remain in contact until this is resolved.

We'll update this page with any major updates. Thanks for your patience and understanding.

We're aware of the GTT outages tonight in AMS causing issues with player drops, players unable to connect and servers not appearing in Steam browser.

GTT marked their incident as resolved, but we do not believe this to be the case. We're working with GTT to have them continue to investigate the issues.

For the meantime, we have withdrawn our announcements to GTT on certain affected prefixes.