Cosmic Global - Notice history

We are closing this issue as it has been 6 hours since the resolution and we have confirmed everything has remained stable since.

The LON Docklands Core Router has fully recovered, with all line cards now online. A supervisor switchover was performed, which caused temporary impact. We are actively monitoring to ensure all services remain stable.

We are aware the outage has been extended, and our techs are still onsite diligently working towards the full fix. We will continue to update.

The affected line card has been replaced using a spare from our on-site inventory. Impacted customer services will begin restoring as the new card completes its boot process.

A redundant line card has failed in our LON Docklands Core Router, primarily impacting 10GE devices. A replacement is currently underway.

We’re experiencing an outage with one of our transport providers between London and Amsterdam, which temporarily affected connectivity to our London PoP for users routed through Amsterdam. We’ve implemented adjustments to reroute traffic around the issue, and no further impact is expected. We sincerely apologize for the disruption and appreciate your patience and understanding.

Impact was between 10:27 AM CT and 10:36 AM CT (9 minutes).