Cosmic Global - Notice history

All systems operational

100% - uptime

Los Angeles, California - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Dallas, Texas - Operational

100% - uptime
Feb 2024 · 99.24%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Ashburn, Virginia - Operational

100% - uptime
Feb 2024 · 99.08%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

London, United Kingdom - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Amsterdam, Netherlands - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024
99% - uptime

Transit - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Proxies - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

API - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Customer Portal - Operational

96% - uptime
Feb 2024 · 86.34%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

Scheduled maintenance
  • Completed
    April 26, 2024 at 5:56 AM
    Completed
    April 26, 2024 at 5:56 AM

    All set.

  • In progress
    April 26, 2024 at 5:00 AM
    In progress
    April 26, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    April 26, 2024 at 5:00 AM
    Planned
    April 26, 2024 at 5:00 AM

    We'll be performing upgrades to our DDoS mitigation platform.

    We're not expecting this to impact user traffic. But we do recommend making your players aware of this window.

GTT Planned Work - Reston, VA
  • Completed
    April 05, 2024 at 3:00 AM
    Completed
    April 05, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 04, 2024 at 11:00 PM
    In progress
    April 04, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    April 04, 2024 at 11:00 PM
    Planned
    April 04, 2024 at 11:00 PM

    GTT is planning a scheduled maintenance during the below timeframe. Service interruption is possible. Maximum service interruption expected is 15 minutes.

    Start: 2024-04-05 00:00:00 GMT

    End: 2024-04-05 04:00:00 GMT

    Backup Start: 2024-04-09 00:00:00 GMT

    Backup End: 2024-04-09 04:00:00 GMT

Mar 2024

Mass Disconnections in EU and US
  • Resolved
    Resolved

    We have pushed fixes to all locations and are monitoring proactively to ensure all services fully stabilize and remain stable.

  • Monitoring
    Monitoring

    We have several engineers working on pushing out a full fix ASAP. Updates will follow as we have them for you.

  • Identified
    Identified

    The issue has been narrowed down, and we are diligently working on a permanent and full fix. We hope to have a more positive update to share soon.

  • Investigating
    Investigating

    We're currently investigating a similar disconnection event as last night. We're already working on a fix, and will update everyone soon. Thanks!

  • Resolved
    Resolved

    This incident is confirmed to be resolved. A post-mortem will follow shortly. We appreciate your patience during this time.This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident. We are aware of some disconnects affecting a large number of users in the last 30 minutes.

    We will update ASAP.

Packet Loss / Disconnects
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good Morning/Afternoon/Evening,

    We're aware of the packet loss events, and disconnects that are currently happening, and we've been looking into them. We're in the process of implementing some things, and we will have things calmed down ASAP.

    Thanks for your patience.

Feb 2024

Outage in Ashburn Evoque
  • Resolved
    Resolved

    This issue has been resolved as we have not experienced any issues since the 10 minute downtime. No further issues expected.

  • Monitoring
    Monitoring

    The services in Ashburn were restored shortly after posting this incident. We are monitoring currently.

  • Investigating
    Investigating

    We're currently investigating an outage in Evoque. We should have an update shortly.

Moving AMS -> LON traffic to private transport capacity
  • Completed
    February 17, 2024 at 6:06 AM
    Completed
    February 17, 2024 at 6:06 AM

    Complete.

  • In progress
    February 17, 2024 at 6:00 AM
    In progress
    February 17, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    February 17, 2024 at 6:00 AM
    Planned
    February 17, 2024 at 6:00 AM

    Hi everyone,

    We'll be moving our traffic between london and amsterdam (in both directions) over to private transport capacity rather than the tunneled system we've historically relied on.

    This should help keep things smooth during the busiest times of the day.

    No impact is expected while we route traffic over.

Outage in VA/DFW
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have located the issue, and implemented a temporary fix for the issue. As of now, traffic previously routing through Ashburn has been diverted to the next closest pop for your user. We are working on a full scale solution, and will have an update ASAP.

    For now, things should be stable with slightly increased latency being possible. We will also be sharing a full scale RFO in the next few days.

  • Identified
    Identified

    No updates to share. Still working/investigating the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2024 to Apr 2024

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