Cosmic Global - Notice history

System Under Maintenance

100% - uptime

Los Angeles, California - Under maintenance

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Dallas, Texas - Under maintenance

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Ashburn, Virginia - Under maintenance

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

London, United Kingdom - Under maintenance

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Amsterdam, Netherlands - Under maintenance

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

Transit - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Proxies - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

API - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Customer Portal - Operational

98% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 94.31%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Portal + API Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Portal + API are currently degraded due to maintenance on backend cluster hardware and changes.

GTT Major Outage in London
  • Resolved
    Resolved

    GTT is reporting a Major Outage in London due to a faulty device.

    Reported start time is: 2024-01-25 14:00:00 GMT

    We will provide updates as they are received.

Small Disconnect in DFW Region
  • Resolved
    Resolved

    Dear customers,

    In an attempt to resolve the packet loss issues we've been seeing for the last few days in Dallas, we made some routing changes to address the issues based on the data we have, but unfortunately it caused some heavy BGP turbulence causing a small Disconnect on certain connections in Dallas.

    We do not expect any further disconnects, and we should hopefully have a fix on our end for most of the packet loss issues you've been seeing. Thanks for your patience.

Dec 2023

Extended Backend Maintenance
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Significant progress has been made. The API functionality is now being marked as restored. The only customer facing issue would be the portal, and we should have that online soon.

  • Update
    Update

    Unfortunately, our backend cluster has suffered a significant outage after upgrading crucial services. We're still working on the issue.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Elevated Latency on US-Europe traffic
  • Resolved
    Resolved

    Our carriers seem to have routed around the problem with minimal latency. We're marking this incident as closed.

  • Investigating
    Investigating

    Hi Everyone,

    We're currently experiencing elevated latencies on traffic going between Europe and the U.S.

    Our NOC is actively engaging with our carriers to figure out what's going on, as well as an ETA on a remedy.

Nov 2023

Configuration Change in London
  • Completed
    November 14, 2023 at 1:30 AM
    Completed
    November 14, 2023 at 1:30 AM

    Maintenance has completed successfully

  • In progress
    November 14, 2023 at 1:00 AM
    In progress
    November 14, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    November 14, 2023 at 1:00 AM
    Planned
    November 14, 2023 at 1:00 AM

    We are planning for a scheduled maintenance at 1AM GMT on Tuesday, November 14th. This maintenance will not last more than 30 minutes. It could cause a flap and disconnection of traffic.

Nov 2023 to Jan 2024

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