Cosmic Global - Notice history

All systems operational

100% - uptime

Los Angeles, California - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Dallas, Texas - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.24%

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Dec 2023
Jan 2024
Feb 2024

Ashburn, Virginia - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.08%

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Dec 2023
Jan 2024
Feb 2024

London, United Kingdom - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Amsterdam, Netherlands - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024
98% - uptime

Transit - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Proxies - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

API - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Customer Portal - Operational

94% - uptime
Dec 2023 · 100.0%Jan 2024 · 94.31%Feb · 86.34%

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Dec 2023
Jan 2024
Feb 2024

Notice history

Feb 2024

Outage in Ashburn Evoque
  • Resolved
    Resolved

    This issue has been resolved as we have not experienced any issues since the 10 minute downtime. No further issues expected.

  • Monitoring
    Monitoring

    The services in Ashburn were restored shortly after posting this incident. We are monitoring currently.

  • Investigating
    Investigating

    We're currently investigating an outage in Evoque. We should have an update shortly.

Moving AMS -> LON traffic to private transport capacity
  • Completed
    February 17, 2024 at 6:06 AM
    Completed
    February 17, 2024 at 6:06 AM

    Complete.

  • In progress
    February 17, 2024 at 6:00 AM
    In progress
    February 17, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    February 17, 2024 at 6:00 AM
    Planned
    February 17, 2024 at 6:00 AM

    Hi everyone,

    We'll be moving our traffic between london and amsterdam (in both directions) over to private transport capacity rather than the tunneled system we've historically relied on.

    This should help keep things smooth during the busiest times of the day.

    No impact is expected while we route traffic over.

Outage in VA/DFW
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have located the issue, and implemented a temporary fix for the issue. As of now, traffic previously routing through Ashburn has been diverted to the next closest pop for your user. We are working on a full scale solution, and will have an update ASAP.

    For now, things should be stable with slightly increased latency being possible. We will also be sharing a full scale RFO in the next few days.

  • Identified
    Identified

    No updates to share. Still working/investigating the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jan 2024

Portal + API Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Portal + API are currently degraded due to maintenance on backend cluster hardware and changes.

GTT Major Outage in London
  • Resolved
    Resolved

    GTT is reporting a Major Outage in London due to a faulty device.

    Reported start time is: 2024-01-25 14:00:00 GMT

    We will provide updates as they are received.

Small Disconnect in DFW Region
  • Resolved
    Resolved

    Dear customers,

    In an attempt to resolve the packet loss issues we've been seeing for the last few days in Dallas, we made some routing changes to address the issues based on the data we have, but unfortunately it caused some heavy BGP turbulence causing a small Disconnect on certain connections in Dallas.

    We do not expect any further disconnects, and we should hopefully have a fix on our end for most of the packet loss issues you've been seeing. Thanks for your patience.

Dec 2023

Extended Backend Maintenance
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Significant progress has been made. The API functionality is now being marked as restored. The only customer facing issue would be the portal, and we should have that online soon.

  • Update
    Update

    Unfortunately, our backend cluster has suffered a significant outage after upgrading crucial services. We're still working on the issue.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Elevated Latency on US-Europe traffic
  • Resolved
    Resolved

    Our carriers seem to have routed around the problem with minimal latency. We're marking this incident as closed.

  • Investigating
    Investigating

    Hi Everyone,

    We're currently experiencing elevated latencies on traffic going between Europe and the U.S.

    Our NOC is actively engaging with our carriers to figure out what's going on, as well as an ETA on a remedy.

Dec 2023 to Feb 2024

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