Cosmic Global - Carrier Instability in Dallas – Incident details

All systems operational

Carrier Instability in Dallas

Resolved
Operational
Started 15 days agoLasted 1 day

Affected

Network Points of Presence

Degraded performance from 5:33 PM to 8:07 PM, Operational from 8:07 PM to 7:00 PM

Dallas, Texas

Degraded performance from 5:33 PM to 8:07 PM, Operational from 8:07 PM to 7:00 PM

Updates
  • Resolved
    Resolved

    We are marking this as resolved as everything has cleared up after both maintenance events.

  • Identified
    Identified

    The GTT instability is still being investigated with them.

    We have since disabled Telia routing in Dallas until the optics are replaced, and everything has been stable since for over an hour.

  • Investigating
    Investigating

    We are currently investigating two separate issues in the Dallas region. We have an open ticket with one upstream regarding potential congestion we are seeing on their end. Separately, we have identified a faulty optic in a separate transit partner and we have dispatched someone to replace the faulty optics.