Cosmic Global - Sporadic London issues – Incident details

As of this morning, the data center has confirmed that the rooftop condensers are fully back in working order, along with the AC units that tripped under the increased pressure when the condensers failed. We are now seeing ambient temperatures restored to normal levels within the facility and do not anticipate any further issues.

Ambient temperatures in the London data center have returned to near-normal levels. An HVAC technician is on site this morning to complete repairs on the remaining air conditioning unit and to verify the integrity of the other cooling systems in the facility.

We will continue to monitor the situation closely and will provide a final update once all systems have been fully restored and verified.

Technicians are on site actively working to repair the rooftop condenser and restore the facility to normal operating temperatures. We will continue to provide updates as the situation develops.

We have confirmed the source of the issue: a failed condenser unit on the roof of the data center, compounded by a separate fault with an air conditioning unit inside the facility. Combined with the ongoing heat wave, these failures have caused ambient temperatures to rise to levels that are triggering thermal throttling and, in some cases, thermal-related crashes on affected hardware.