Cosmic Global - Notice history

We are currently, and have been aware of the reports about intermittent packet loss throughout the day, and mostly during peak times for players routing over NTT (one of our upstreams).

NTT has confirmed the issue to be on their end, and have said it's due to a major subsea cable outage causing this issue in numerous locations. They have said their estimated time for resolution will be on the 25th (Friday). We've been in contact with them daily, and will continue to remain in contact until this is resolved.

We'll update this page with any major updates. Thanks for your patience and understanding.

We're aware of the GTT outages tonight in AMS causing issues with player drops, players unable to connect and servers not appearing in Steam browser.

GTT marked their incident as resolved, but we do not believe this to be the case. We're working with GTT to have them continue to investigate the issues.

For the meantime, we have withdrawn our announcements to GTT on certain affected prefixes.

It appears the connection between our primary network PoP and our server PoP is currently experiencing some issues. We have reached out almost immediately since the issue began, and are currently awaiting their resolution.

In the interim, Dallas connectivity will likely continue to go in and out until they fully resolve the issue. We'll update you as soon as we have one.