Cosmic Global - Network Issues in London – Incident details

All systems operational

Network Issues in London

Resolved
Major outage
Started about 1 month agoLasted 2 hours 37 minutes

Affected

Network Points of Presence

Major outage from 1:39 AM to 3:50 AM, Operational from 3:50 AM to 4:17 AM

London, United Kingdom

Major outage from 1:39 AM to 3:50 AM, Operational from 3:50 AM to 4:17 AM

Updates
  • Resolved
    UTC
    Resolved

    All services are back online. Resolution notes will follow.

  • Update
    UTC
    Update

    Services are recovering. We're monitoring as things stabilize.

  • Monitoring
    UTC
    Monitoring

    Our staff are on-site. We're working on resolution now. < 1H ETA

  • Update
    UTC
    Update

    We have identified a critical failure in the DDCL routing infrastructure hardware and have dispatched an emergency technician to remedy the issue immediately. We are working on this issue as quickly as possible.

  • Identified
    UTC
    Identified

    We have located what the issue is and are working on a resolution.

  • Investigating
    UTC
    Investigating

    Hello,

    We're experiencing an outage in London, we're investigating and will update ASAP.