Cosmic Global - LAX Partial Outage – Incident details

Los Angeles, California experiencing partial outage

LAX Partial Outage

Identified
Major outage
Started about 3 hours ago

Affected

Network Points of Presence

Partial outage from 12:32 PM to 12:00 AM

Los Angeles, California

Partial outage from 12:32 PM to 12:00 AM

Updates
  • Update
    Update

    We are working to spin up an emergency link to restore service until the GTT connection at LAX Equinix is repaired.

    For context: GTT is used to backhaul traffic between our CoreSite and Equinix facilities. While we do maintain redundant links for this purpose, both are currently down, which has effectively left us without connectivity until the issue is resolved. To address this, we are bringing an additional link online through a separate upstream provider — both to restore service now and to provide added resilience against a similar failure in the future.

  • Update
    Update

    We have confirmed that the issue is not caused by a broken uplink on the upstream device as initially suspected. Instead, the GTT port we receive at this location is experiencing problems. We have shifted our focus accordingly and are in contact with GTT for further updates.

  • Identified
    Identified

    We have identified an issue affecting an upstream device at our LAX Equinix facility. Our LAX core network is hosted separately at CoreSite, so traffic continues to flow normally through our filters and proxies; however, client-facing services hosted in Equinix may experience degraded performance or interruptions. We are actively working with the facility to restore full service as quickly as possible and will provide updates as more information becomes available.