Cosmic Global - DFW Switch Issue – Incident details

All systems operational

DFW Switch Issue

Resolved
Operational
Started almost 3 years agoLasted 15 minutes

Affected

Network Points of Presence

Operational from 11:58 PM to 12:13 AM

Dallas, Texas

Operational from 11:58 PM to 12:13 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The root cause was a software lockup on our switch which was caused by a bug in the vendor software. We are reporting this failure to the switch vendor. We do not foresee any further issues.

  • Investigating
    UTC
    Investigating

    Around 5-10 minutes ago our internal monitoring detected one of our switches in Dallas was entering into a failed state. We immediately began trying to recover the switch. We have a technician en route, and we will update again shortly. This will not effect everyone, just clients specifically connected to this switch. We will update shortly.