Cosmic Global - Outage – Incident details

Outage

Resolved
Operational
Started about 1 year agoLasted 21 minutes

Affected

Network Points of Presence

Operational from 5:28 PM to 5:49 PM

London, UK

Operational from 5:28 PM to 5:49 PM

Dallas, TX

Operational from 5:28 PM to 5:49 PM

Updates
  • Resolved
    Resolved

    We apologize for the inconvenience caused by the incident that took place from 13:20 EST to 13:28 EST. This issue arose following a routine configuration change to our mitigation appliances, which led to unintended side-effects.

    We detected and resolved the problem promptly:
    By 13:23, we implemented a solution.
    By 13:26, connections began to stabilize.
    By 13:28, we restored full connectivity.

    Our engineering team is now analyzing this incident in our test environment to prevent any recurrence. We’ve made the necessary corrections and don’t anticipate further disruptions. Users previously experiencing issues with Rust+ connectivity should now find everything in order.

  • Investigating
    Investigating

    We are aware and investigating.