Cosmic Global - LAX Partial Outage – Incident details

We have implemented a new upstream link to restore service for the time being. GTT is still investigating the issue on their end; we suspect either a dark fiber cut or a core system failure. So far they have acknowledged the issue and will provide updates over the next hour.

Once GTT service is restored, we will be able to cut back over without any interruption to traffic, and the new link will remain in place as a backup to increase resilience. We do not anticipate any further issues at this time.

We are working to spin up an emergency link to restore service until the GTT connection at LAX Equinix is repaired.

For context: GTT is used to backhaul traffic between our CoreSite and Equinix facilities. While we do maintain redundant links for this purpose, both are currently down, which has effectively left us without connectivity until the issue is resolved. To address this, we are bringing an additional link online through a separate upstream provider — both to restore service now and to provide added resilience against a similar failure in the future.

We have confirmed that the issue is not caused by a broken uplink on the upstream device as initially suspected. Instead, the GTT port we receive at this location is experiencing problems. We have shifted our focus accordingly and are in contact with GTT for further updates.