Cosmic Global - Connection Drop in EU & US – Incident details

All systems operational

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Connection Drop in EU & US

ResolvedPartial outage 50%18 hours 2 minutes

Affected

Network Points of Presence

Partial outage from 6:57 PM to 1:01 AM, Degraded performance from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

Los Angeles, California

Partial outage from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

Dallas, Texas

Degraded performance from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

Ashburn, Virginia

Partial outage from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

London, United Kingdom

Degraded performance from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

Amsterdam, Netherlands

Degraded performance from 6:57 PM to 1:01 AM, Operational from 1:01 AM to 1:00 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We identified the issue as a software bug within our filtering stack caused by a specific set of triggers. The issue was quickly under control, and no further impact was seen as a result of the event this morning. We are working on a permanent fix, and will provide an update once the permanent fix has been applied, and monitored.

  • InvestigatingUTC

    We are currently investigating this incident. We are aware of a mass disconnection in the EU and US regions primarily effecting the ASH, LAX and LON regions.