Cosmic Global - Intermittent Packet Loss When Routing Over NTT – Incident details

All systems operational

Intermittent Packet Loss When Routing Over NTT

Resolved
Operational
Started almost 3 years agoLasted less than a minute

Affected

Network Points of Presence

Operational from 4:44 PM to 4:44 PM

Los Angeles, California

Operational from 4:44 PM to 4:44 PM

Dallas, Texas

Operational from 4:44 PM to 4:44 PM

Ashburn, Virginia

Operational from 4:44 PM to 4:44 PM

London, United Kingdom

Operational from 4:44 PM to 4:44 PM

Amsterdam, Netherlands

Operational from 4:44 PM to 4:44 PM

Updates
  • Resolved
    UTC
    Resolved

    We are currently, and have been aware of the reports about intermittent packet loss throughout the day, and mostly during peak times for players routing over NTT (one of our upstreams).

    NTT has confirmed the issue to be on their end, and have said it's due to a major subsea cable outage causing this issue in numerous locations. They have said their estimated time for resolution will be on the 25th (Friday). We've been in contact with them daily, and will continue to remain in contact until this is resolved.

    We'll update this page with any major updates. Thanks for your patience and understanding.